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Customer Satisfaction, Strategies and Policies

Housing Options Team Customer Satisfaction

Customers of the Housing Options service are invited to complete the customer satisfaction survey. If you have accessed our services then you may have been sent a paper form to complete, but if not, and you would prefer a paper survey please contact the Housing Options Team.

pdf icon Housing Options Quarterly Survey Report 2017/18 [97kb]

The Housing Options Team's pdf icon service standards [154kb] gives details of the standard of service you can expect from us.

Housing Strategy

The strategy sets out this council's priorities for the period 2010-2015:

  • Preventing homelessness
  • Making better use of existing housing stock
  • Increasing the supply of well designed and affordable housing
  • Improving partnerships and building community engagement

Our pdf icon Housing strategy [1Mb]has been influenced through consultation and feedback via questionnaires, face-to-face interviews with key stakeholders and engagement with members, parish councillors and residents to produce a strategy which is truly reflective of housing needs in Mendip.

Private Sector Housing Policy

The policy states how the council will make various interventions into the private sector housing stock across the district using public funds allocated each year to Mendip from the Joint Commissioning Board which itself is led by Somerset County Council, the Clinical Commissioning Board and the Public Health service in Somerset.

The policy can be viewed pdf icon here [510kb].

Homeless Strategy

The pdf icon Somerset Homeless Strategy 2013-16 [537kb]sets out the strategic goals for the five Somerset housing authorities. Our ultimate goal is to ensure people have settled homes which enable them to build settled lives. The strategy identifies three goals that will drive forward the homelessness agenda in the coming years in Somerset. The three goals are:

  • Reduction and prevention of homelessness
  • Provision of appropriate advice, accommodation and support if a crisis occurs
  • Maximising effective partnership working to provide cost effective and responsive services

Older People Strategy & Action Plan

The pdf icon Older People Strategy & Action Plan [605kb] in Somerset is designed to ensure that housing, health and social care partners work together with older people and their organisations ensuring that services are developed to meet the specific needs of older people.The document sets out the a developing vision of what partners intend to do to improve the quality of life of people enabling more decision making at local level.The aim is to promote the wellbeing of older people and support them to achieve their life choices and continue to change and improve access to the delivery of health and social care locally.

National Practitioner Support Service Gold Standard

Mendip District Council Housing Options Team are actively pursuing National Practitioner Support Service Gold Standard.  In July 2016 the team was awarded Silver standard and are hoping to make applications for Gold over the coming 12 months - watch this space.

Peer-led Practitioner Prevention Partnership Displays a larger version of this image in a new browser window
Peer-led Practitioner Prevention Partnership


Last modified: 01 April 2018